The Vanishing Phone Call
People use their smart phones for all sorts of things: taking and storing photos, surfing the web, sending email, gaming, banking, watching videos, listening to books and podcasts, paying for purchases, social media posting, checking the news and weather. You can probably add many more uses to this list. But the one thing I have notices is that people are using it less and less for making and receiving phone calls!
I find it frustrating to email back and forth with someone to get information. For example, I will send an email asking a few specific questions. The other person responds answering just one of the questions. Then I email back again rephrasing the question I was asking. Again, I get a partial answer back. Or their response brings up another question. This can go on for several hours, or days!
It would be far simpler and faster to simply make a phone call and discuss the issue, answer all the questions at once and move on. But that would require people to answer their phone!